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If you聮ve already read Part 1 of 聯Battling with Customer Service: How to Win the War Wholesale Adam Henrique Jersey ,?congratulations! You聮re halfway to becoming a pro. Follow these last five steps and you聮ll be on track to bending the minds of customer service representatives everywhere. Without further ado?br >
6. Don聮t drink and dial.

It seems like a good idea at first; the mind says no, but the six-pack says yes. You聮ve had a great relationship for years. Why throw it all away over a silly dispute? You decide to pick up that phone, one last time, and see if they realize what they聮re missing. Has this logic ever worked? Here聮s a hint: no. Calling customer service in an obviously altered state of mind will cause your pleas to fall on deaf, yet slightly amused Wholesale Luke Schenn Jersey , ears. If you want customer service to take a complaint or concern seriously, save the six-pack for when you call your ex.

7. Call during off-hours.

Yes, hold music is corporate America聮s version of water torture. To keep your sanity intact, try calling during off-hours. What are off-hours, you ask? If Company X has 24x7 customer service Wholesale Ryan Kesler Jersey , try calling after 10pm. If not, try calling Tuesday-Thursday between 10am-8pm or any time on Sunday.

8. Don聮t call a 聯special number.?br >
The blog of a spurned employee, a news station, or a radio show might give you some kind of 聯secret?and 聯internal?number to Company X. They may claim it will eliminate hold time. Oftentimes, these 聯special numbers?are specifically for field technicians or an obscure department that cannot handle the concern. Call the main customer service number and pick the correct department. The towering inferno that is the Voice Response Unit may mistake your spoken request to 聯pay a bill in Iowa?for 聯cancelling all services immediately in Connecticut Wholesale Ryan Getzlaf Jersey ,?but simply stating 聯agent?to the VRU may get you to a real, live person. If 聯agent?does not work, try similar terms such as 聯operator,?聯representative,?聯customer service Wholesale Corey Perry Jersey ,? 聯parasite from the nether world,?or 聯spawn of Satan.?br >
9. Escalate, but only if necessary.

If there聮s no light at the end of a bleak tunnel, ask for a supervisor; however, do not immediately ask for management if you were mishandled on a previous call. Customer service representatives undergo weeks of training and Wholesale Andrew Cogliano Jersey , oftentimes, are more familiar with current customer issues than their supervisors. Supervisors are there to ensure that customer service representatives are doing their jobs; it is the job of the customer service representative to handle your call and concern.

10. Carefully consider contacting outside regulatory authorities.

If absolutely necessary, contact the Federal Communications Commission, established in 1934 to regulate communications by wire, cable Wholesale Cam Fowler Jersey , satellite, radio, and television. Complaints to the FCC are taken seriously and will be handled at Company X by a department well trained on their rules and regulations. Due to the escalated nature of this department, they may have higher hold times and more restricted hours of operation than regular customer service. If you聮ve been completely, hideously Cheap Rickard Rakell Jersey , utterly, and unforgivably wronged, feel free to call a regulatory organization. If you聮d like to voice a complaint, but do not need any further action taken regarding your concern, call or e-mail the company itself.

If you follow these ten tips Cheap Josh Manson Jersey , the balance may swing in your favor. May the customer service workforce be with you.

Gwendolyn Lee is a statistician and analyst of Internet-related metrics for custom rubber stamps and stamp products at . She has researched and implemented business models to maximize profitability, efficiency and advertising tracking.


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